-- PLEASE READ BEFORE ORDERING --

Please notice that the new online shop is not yet tested entirely. Errors in our stock may occur. Availabiblity and prices are subject to change.

OPENING AN ACCOUNT at Chapter Two is very simple. Your first order with payment will normally open an account with us. You may pay by credit card. After initial payments for our invoices, having established a regular pattern of transactions, we will supply on account. Please pay your invoice(s) promptly and quote your account code and our invoice number when remitting. Always quote your account code when reordering ( _ _ _ / _ _ )

TRADE ORDERS - minimum £60.00 retail value. Bona Fide traders with regular shop hours may ask for our trade account application form.

WHEN ORDERING please follow the steps in the online shop. Please fill out all the required forms. Minimum order value is 5 GBP. You will get a confirmation by email of your order. We reserve ourselves the right to ignore deliberately incorrect filled out orders.

HOW TO PAY. Our invoice is usually contained in the ‘Documents Enclosed’ window which forms the address label on the parcel in which the books are sent to you. All our invoices are calculated in UK sterling (British pounds) and you may pay by Credit Card. You may also remit funds in local currency to our bank accounts in the Netherlands (Euro), Switzerland or a US$ account in the UK. Please ensure that you have our relevant payment instruction sheet if you choose this method of payment.

PRICES are current and are maintained wherever possible but are subject to change without notice.

DUES: Books (over £1.50 value) which are temporarily out of stock at the time of ordering will be recorded and sent on to you when we receive the item(s). If this service is not required, you must let us know.

ONLY AUTHORISED RETURNS are accepted. Correctly supplied orders are subject to a £5.00 handling charge if returned. Approved returns of damaged or incorrectly supplied items will be given a full credit immediately, providing account code and invoice number are correctly quoted. We will credit the return postage when we are at fault. For items sent on approval, the postage in both directions is to your account if the books are declined.

CORRESPONDENCE may be sent in Afrikaans, Dutch, English, French, German, Norwegian, Portuguese & Spanish (we can usually handle Arabic too!). Generally we reply in English as we assume that if you can read our books, then you will manage our letters! Please address all business communications to the Chapter Two Trust and not to individuals. If they are travelling abroad your urgent order may not be dealt with until they return!

DATA PROTECTION ACT 1984: This Act requires us to inform our customers that their names and addresses are stored in our computer.